Refund policy

Return & Refund Policy

Thank you for shopping with us. We work with reliable suppliers through CJ Dropshipping to ensure high product quality and fast delivery. Please read our return and refund policy carefully.

🕒 30-Day Return Window

You have 30 days after receiving your order to request a return. To be eligible:

  • The item must be unused, undamaged, and in its original packaging.

  • You must provide proof of purchase and clear photos showing the product's condition.

To start a return, contact us at breakyunus@gmail.com with your order number and issue details. Returns sent without prior approval will not be accepted.

🔄 Return & Refund Conditions

We accept returns or refunds for the following cases:

  • Wrong item received

  • Defective or damaged product

  • Missing items

In these cases, we may issue a full refund or send a replacement (depending on your choice and stock availability). Photo or video evidence is required within 7 days of delivery.

🚫 Non-Returnable Items

We do not accept returns for:

  • Customized or personalized products

  • Final sale or clearance items

  • Used items or items without original packaging

🔁 Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please request a return first. Once the return is accepted, you can place a new order.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days for any reason. The item must be unused and in original condition. Proof of purchase is required.

💳 Refund Process

Once your return is received and inspected, we will notify you about the approval status. If approved:

  • Your refund will be processed within 10 business days to your original payment method.

  • Bank processing times may vary.

If more than 15 business days have passed and you haven’t received your refund, contact us at breakyunus@gmail.com.

📦 Return Shipping

Return shipping costs may apply depending on the reason for return. For defective, wrong, or damaged products, we will cover the return shipping. In other cases, the customer is responsible for shipping costs.

If you have any questions about your return or order, feel free to reach out to us anytime.